Happify Terms of Service: Last Updated May 2018
Happify, Inc. (“Happify™,” “we” or “us”) thanks you for visiting our website (the “Site”). The following Happify™ Website Terms and Conditions (the “Terms and Conditions”) apply in their entirety when you: (a) access or use the Site; (b) register as a Happify™ member (“Member”) at the Site, which provides you with access to some or all of the Site’s activities, content, products, services, surveys and tests (collectively, the “Happify™ Services), as well as various interactive features and services (collectively, the “Interactive Services” and together with the Happify™ Services, the “Services”); or (c) register for one of our sweepstakes, promotional offers or contests, as offered from time to time (the “Promotions”).
IF YOU ARE A PARENT OR GUARDIAN AND YOU PROVIDE CONSENT FOR YOUR CHILD TO REGISTER WITH THE WEBSITE, OR IF YOU ARE AN EDUCATOR (AS DEFINED BELOW) WHO IS ACTING AS THE AGENT OF A PARENT OR LEGAL GUARDIAN, YOU MUST AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS IN RESPECT OF SUCH CHILD’S USE OF THE WEBSITE.
The Content appearing on the Site is provided for informational purposes only. Much of the Content, as well as the Member Content (as defined below), appearing on the Site is provided by third-parties. Happify™ shall not be responsible or liable for the accuracy, usefulness or availability of any Content, Member Content or other information transmitted or made available by and through the Site and/or Services.
1. SCOPE/MODIFICATION OF AGREEMENT
You agree to the terms and conditions outlined in the Agreement with respect to your use of the Services, Content, Site, Promotions, Member Content and/or any other analyses, research, opinions, reports and/or other information provided by or through same(collectively, “Happify™ Offerings”). The Agreement constitutes the entire and only agreement between you and Happify™ with respect to your use of the Happify™ Offerings and supersedes all prior or contemporaneous agreements, representations, warranties and/or understandings with respect to your use of the Happify™ Offerings. Happify™ may, without notice, update, revise, or change the Agreement, and the scope and functionality of the Happify™ Offerings, in whole or in part, at any time; provided, however, that any amendment or modification to the arbitration provisions, prohibition on class actions provisions or any other provisions applicable to dispute resolution (collectively, “Dispute Resolution Provisions”) shall not apply to any disputes that arose prior to the applicable amendment or modification. The latest Agreement will be posted on the Site, and you should review the Agreement prior to using the Happify™ Offerings. By your continued use of the Happify™ Offerings, you hereby agree to comply with, and be bound by, all of the terms and conditions contained within the Agreement effective at that time (other than with respect to disputes arising prior to the amendment or modification of the Dispute Resolution Provisions, which shall be governed by the Dispute Resolution Provisions then in effect at the time of the subject dispute). Therefore, you should regularly check the Site for any updates and/or changes. You understand and agree that Happify™ is not responsible or liable in any manner whatsoever for your inability to use the Happify™ Offerings.
2. NO MEDICAL OR PSYCHIATRIC ADVICE OR THERAPY
The Happify™ Offerings are not available to: (A) any users previously suspended or removed from the Site or Services OR (B) ANY PERSONS UNDER THE AGE OF 13 WHOSE REGISTRATION HAS NOT BEEN APPROVED BY A PARENT OR LEGAL GUARDIAN.
Initially, visitors to the Site may be offered a proprietary Happify™ “Happiness Assessment or “Track Recommender”.” Upon completion, Happify™ may invite the visitor to register on the Site to become a Member. Visitors also may register for membership or become members (1) by and through their Facebook™ account or Twitter™ accounts, (2) through a Happify Health™ program offered by various healthcare providers, health plans and/or employers (“Happify Health Program Companies”), or (3) through any other means designated by Happify™. Happify™ reserves the right, in its sole discretion, to deny membership, as well as any Happify™ Offering, to anyone, for any reason whatsoever, as permitted by applicable law. The registration data that you must supply on the Site in order to obtain access to the Happify™ Offerings as a Member may include, without limitation, depending on the method used by you to register: full name; e-mail address; date of birth; home address; telephone number; user name and password; where you register via your Facebook™ account, your: Facebook™ ID; Facebook™ profile name; Facebook™ profile picture; education history (as included in your Facebook™ account); interests (as included in your Facebook™ account); Facebook™ photographs included in your Facebook™ account; and any and all other information made available to Happify™ by and through your Facebook™ account; where you register via your Twitter™ account, your: Twitter™ user ID; Twitter™ profile name; Twitter™ avatar; and any and all other information made available to Happify™ by and through your Twitter™ account; information you submit or that we receive from your Happify Health Program Company when you access Happify™ through a program offered by such providers (such as, your GU I.D., employee or other employer-issued I.D., username, email address, telephone number); and any and all other information requested on the applicable registration form (collectively, “Registration Data”). You agree to provide true, accurate, current and complete Registration Data and to update your Registration Data as necessary to maintain it in an up to date and accurate fashion. Happify™ will verify and approve all registrants in accordance with its standard verification procedures.
You can access your specific Member account on the Site using your user name and password or logging in via your Facebook™ account and/or Twitter account, as applicable and where authorized by Happify™, or through the Happify Health program. You are responsible for maintaining the confidentiality of your Member account, user name and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur through use of your Member account, user name and password.
If you have reason to believe that your Member account is no longer secure (for example, in the event of a loss, theft or unauthorized disclosure or use of your user name, password, or any credit, debit or charge card number stored) you will notify Happify™ of the problem to avoid possible liability for any unauthorized charges to your account. To access and use some of our Services you will need to pay the applicable fees described on the Site for such Services, including applicable taxes (the “Subscription Fees”), unless you are accessing and using the Services through a program offered by a Happify Health Program Company, in which case the terms of payment, if any, will be established by the Happify Health Program Company. When you subscribe for Services requiring a payment, you hereby agree to pay the Subscription Fees, in accordance with billing terms in effect at the time the fee or charge becomes payable, and you agree to abide by the Terms and Conditions like any other user or Member. See the Payment Policy section below.
We reserve the right to change, suspend, or terminate any account, including any feature, content, or service at any time for any reason. We may also place limitations on the use of certain Services, content or features, and/or limit your access to parts of the Site or Services without notice or liability.
Happify™ agrees that it will terminate any paid or unpaid subscription to Services upon notice from the Member. A Member's right to use the Site is subject to any limits established by Happify™ or by the Member's credit card issuer, unless the Member is using the Site through a Happify Health Program Company when other payment terms may apply. If payment cannot be charged to a Member's credit card or a Member's charge is returned for any reason, including chargeback, Happify™ reserves the right to either suspend or terminate the Member's access and account, thereby terminating this Agreement and all obligations of Happify™ hereunder.
Happify™ may reject your application and/or terminate your membership at any time and for any reason, in our sole discretion. Such reasons may include, without limitation: where Happify™ believes that you are in any way in breach of the Agreement; and where Happify™ believes that you are, at any time, conducting any unauthorized commercial activity by and through the Services.
For purposes of the Agreement, "Facebook" shall mean Facebook Inc. and "Twitter" shall mean Twitter, Inc. Facebook™ is a registered trademark of Facebook Inc. Twitter™ is a registered trademark of Twitter, Inc. Please be advised that Happify™ is not in any way affiliated with Facebook or Twitter,, and the Happify™ Offerings are neither endorsed, nor sponsored, by Facebook or Twitter.
5. HAPPIFY HEALTH™
Happify™ offers its Site and Services to various healthcare providers, health plans and/or other organizations and companies (collectively, “Happify Health Program Companies”). Members, employees, clients or customers (“Happify Health Program Clients”) of such Happify Health Program Companies may be subject to the payment terms provided by their Happify Health Program Company.
6. SCHOOL PROGRAM
Happify™ may make available certain Happify™ Offerings to children under the age of 13 (“Child Member”) as part of Happify™’s program for schools. A Child Member may not participate in Happify™’s program for schools unless the Child Member’s parent or legal guardian has granted consent to the Child Member’s school. If the school has not obtained consent from the Child Member’s parent or legal guardian the Child Member may not participate in Happify™’s program for schools. A representative of a school district or school, teachers, and other educators (each an “Educator”) may register accounts on the Site for one or more of his or her students solely using the applicable registration mechanism made available by Happify™ for Educators on or through the Site.
IF YOU ARE AN EDUCATOR AND YOU REGISTER AN ACCOUNT FOR ANY CHILD MEMBER, YOU REPRESENT AND WARRANT THAT YOU HAVE RECEIVED CONSENT FROM SUCH CHILD MEMBER’S PARENT OR LEGAL GUARDIAN FOR YOU TO REGISTER THE CHILD MEMBER FOR THE SITE AND SPECIFIC HAPPIFY OFFERINGS AND FOR YOU TO PROVIDE TO HAPPIFY THE INFORMATION YOU DISCLOSE IN CONNECTION WITH THE REGISTRATION OF SUCH CHILD MEMBER. WITHOUT LIMITING THE FOREGOING, YOU FURTHER AGREE TO BE BOUND BY THESE TERMS ON BEHALF OF SUCH CHILD MEMBER, INCLUDING WITHOUT LIMITATION BEING LIABLE FOR ALL USE OF THE SITE BY THE CHILD MEMBER. YOU AND THE SCHOOL ARE SOLELY RESPONSIBLE FOR MONITORING THE CHILD MEMBER’S POSTS TO DETERMINE IF ANY POSTS VIOLATE SCHOOL POLICIES, CONSTITUTE BULLYING OR OTHER PROHIBITED BEHAVIOR OR ILLEGAL CONDUCT OR INDICATE THE STUDENT IS IN NEED OF PROFESSIONAL ASSISTANCE. HAPPIFY™ DOES NOT REGULARLY MONITOR POSTS UNDER THE SCHOOL PROGRAM AND DOES NOT MONITOR POSTS TO DETERMINE IF ANY PROHIBITED BEHAVIOR IS OCCURRING, AND DISCLAIMS ANY RESPONSIBILITY TO DO SO. IF HAPPIFY™ SHOULD VIEW CONTENT THAT IT BELIEVES MAY FALL INTO ONE OF THE ABOVE CATEGORIES, IT WILL NOTIFY THE EDUCATOR AND/OR SCHOOL AUTHORITIES, AND DISCLAIMS ANY FURTHER RESPONSIBILITY TO REPORT THE CONDUCT TO LAW ENFORCEMENT AUTHORITIES OR HEALTH PROFESSIONALS. YOU HEREBY AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS HAPPIFY AGAINST ANY AND ALL CLAIMS, LOSSES, LIABILITIES AND EXPENSES (INCLUDING REASONABLE ATTORNEYS’ FEES) ARISING OUT OF OR RELATED TO (A) YOUR VIOLATION OF ANY PROVISION, REPRESENTATION OR WARRANTY IN THIS SECTION; (B) THE USE OF THE HAPPIFY OFFERINGS BY THE CHILD MEMBER; (C) YOUR FAILURE TO OBTAIN SUFFICIENT PARENTAL OR LEGAL GUARDIAN CONSENT; OR (D) YOUR REGISTRATION OF THE CHILD MEMBER.
7. COACHING PROGRAM
Happify™ offers a coaching program to a limited number of Happify™-Plus members. Eligible members will be able to work with coaches who will provide individualized support and guidance to enhance the Happify™ experience.
Participating members are entitled to one week of private coaching without charge. If the member elects to continue with private coaching after the free trial, the member must select a payment plan, either monthly, quarterly or yearly. The participating member selects a coach from the Happify™ coach directory. The member may use one coach at a time, but may change coaches at any time by selecting a new coach from the coach directory.
The coach will be available 5 days per week, Monday to Friday, and will respond to the user within 24 hours or the next business day if the communication is made on a Friday or before a holiday. The coach may be unavailable for 15 work days per year. If the coach should become permanently unavailable for any reason, the user will select another coach with comparable expertise.
All communications with coaches shall be through electronic means, primarily text messaging through the Happify™ iOS app or the Happify™ website messaging interface, or through posts on the user’s bulletin board.
All messages will be private, confidential and secure. The coach will be permitted to access the member’s user data, including happiness statistics, character strength assessment results, user posts and comments (public and private).
By participating in the coaching program, you are consenting to the disclosure of this information to any coach with whom you are working. The coach is under a duty to maintain the confidentiality of this information and any other personal information you share with the coach, and the coach may not disclose this information to anyone else unless under a legal requirement to do so.
8. PAYMENT POLICY
Access to some sections of the Happify™ website or through certain Happify programs is free, but we charge for some of our products and services on a subscription fee basis. This Payment Policy applies to users who have purchased a Happify™ subscription plan to access Happify™ either online or through a mobile application.
(a) Overview of Subscription Plans and Payments
We offer several types of individual plans and gift plans. The pricing terms applicable to your account may vary depending on promotions, the type of subscription and the term you select at the time of purchase. Most of our subscription plans renew automatically, as described in more detail below. If you have questions regarding your plan after you sign up, please refer to your Membership page and the confirmation email that will be sent to you after your purchase.
We may from time to time, at our discretion, offer a 30-day trial period for the yearly and two-year subscription plans, and if you sign up under that offer, you will not be billed for the full term until the end of the 30-day trial period. Note that trial periods are not available with the mobile subscription plans. After the end of any trial period, our mobile and online subscription plans are billed in one up-front payment for the entire term of the plan you choose. Thus, if you purchase a monthly plan, you will be charged for the full month’s payment at the beginning of each month; and if you purchase a yearly plan or two-year plan, you will be charged for the entire year or two-year term at the beginning of the term. You will also be able to cancel the yearly or two-year subscription within 30 days after the fee has been charged to your account, in accordance with our cancellation terms. We may use a third-party payment processor to facilitate your payments.
(b) Lifetime Subscription Plans
Happify™ offers a Lifetime subscription plan. A Happify™ Lifetime subscription plan allows you to access the Happify™ services available at the time of your purchase for as long as those services are available. You may not assign a Lifetime subscription plan to any other person. Happify™ makes no warranties or representations that any of its services will continue to be available for any period of time, and in purchasing a Lifetime plan, you acknowledge and agree that the Happify™ services could change or terminate at any time in the future.
(c) Refund Policy
Happify™ offers a 30-day, 100% money - back guarantee for subscriptions made online at Happify.com for the yearly, two-year, and lifetime plans. The monthly plan is excluded from this offer as are subscriptions for mobile applications. You may receive a refund by contacting our Customer Service team within 30 days of your purchase. Requests made after 30 days will not be eligible. We do not prorate refunds or offer partial refunds except in an instance where we have terminated your membership for any reason other than your breach of our terms. Purchases of subscriptions made through the Apple iTunes Store or our iPhone or iPad applications are final, and are not eligible for a refund. These purchases are subject to Apple’s terms and payment policy, and Apple’s policy may exclude refunds as well.
Purchases of subscriptions made through the Google Play Store or our Android applications are final, and are not eligible for a refund. These purchases are subject to Google Play's terms and payment policy, and Google Play's policy may exclude refunds as well.
All Happify™ subscriptions made online at Happify.com, except gift purchases, renew automatically using the payment details on file for your account. If you purchase a subscription with the automatic renewal feature, you agree that we are authorized to use the payment information on file to charge the renewal fee.
The date of automatic renewal of your subscription is shown on your Membership page and in the payment confirmation email sent after your initial purchase. You may cancel the automatic renewal feature at any time before the renewal date by following the instructions on your Membership page or by contacting our Customer Service team. Additionally, for annual and two - year subscriptions, we will refund renewal payments in full if you contact our Customer Service team within 7 days after the renewal payment is made. We do not offer refunds for renewal payments for monthly subscriptions after the monthly subscription fee has been charged to your account.
If you signed up for our services using a promotion discount, fees for your renewal may be higher than your initial rate. Please refer to your Membership page or the confirmation email sent after your initial purchase for details regarding the renewal amount and the date of the next renewal.
(e) Price Increases
Our prices may change in the future. We will notify you at the time of any price change, and provide you an opportunity to change or cancel your subscription before applying those changes to your account or changing your payment details in connection with an automatic renewal.
(f) Payment Information
By providing payment information to us, you represent that the payment information is accurate, current and in your own name or in the name of an individual who has authorized you to use his or her payment information for your subscription purchase.
If you provide someone else’s payment information, you agree that we may make a refund to that person if he or she so requests and if the account is eligible for a refund under our Payment Policy. This may cause interruption to or termination of your Happify™ Services.
9. DESCRIPTION OF THE CONTENT
Subject to the terms and conditions of the Agreement, end - users that possess the requisite technology and register as Members shall have the opportunity to view all or some of the quizzes, tests, challenges and activities (collectively, “Activities”), as well as the media, text, images, graphics, analyses, research, comments, opinions, advice, statements, offers, services, requests, solicitations, user interfaces, audio, video, photographs, trademarks, logos, artwork, news articles and other content made available by and through the Site and/or Services (collectively, and together with the Activities, the “Content”). The Content is compiled, distributed and displayed by Happify™, as well as Members, and other third - party content providers (“Third - Party Providers”). Happify™ does not control the Content provided by Members and/or Third - Party Providers that is made available by and through the Services and/or Site. Such Members and/or Third - Party Providers are solely responsible for the accuracy, completeness, appropriateness and/or usefulness of such Content. The Content should not necessarily be relied upon. Happify™ does not represent or warrant that the Content and other information posted by and through the Services and/or Site is accurate, complete, up to date or appropriate. You understand and agree that Happify™ will not be responsible for, and Happify™ undertakes no responsibility to monitor or otherwise police, such Content. You agree that Happify™ shall have no obligation and incur no liability to you in connection with any such Content. You may find certain Content as posted by Members and/or Third - Party Providers to be outdated, harmful, inaccurate and/or deceptive. Please use caution, common sense and safety when using the Happify™ Offerings.
If you would like to register a complaint, notify Happify™ of a dispute, notify Happify™ of any improper use of your Content or other information or notify Happify™ of inaccurate or misleading Content appearing on the Site or otherwise made available by and through the Services, please feel free to contact us at email@example.com.
10. DESCRIPTION OF THE HAPPIFY™ SERVICES
Subject to the terms and conditions of the Agreement including, without limitation, those contained in Sections 11 and 12 below, Members shall have access to the Happify™ Services. The Happify™ Services include a series of proprietary Happify™ Activities, challenges and other Content that are designed to empower Members to increase their level of happiness employing a broad range of skills. After a Member completes certain Activities, or attains a certain sco re in connection therewith, he/she may: (a) write a brief description of their experience, attach a photograph depicting some relevant aspect of the applicable Activity (the description and photograph, collectively, the “Activity Post”) and, at the Member’s request, publish the Activity Post on the Site and make it viewable by either a chosen group of Members, or all Members; (b) publish their Activity Post and related information through their Facebook™ account (which shall be viewable on Facebook™ by those individuals permitted by the Member’s Facebook™ account settings) and/or Twitter™ account (which shall be viewable on Twitter™ by those individuals permitted by the Member’s Twitter™ account settings); and (c) gain access to more advanced Activities that require completion of certain early stage Activities in order to access. Please note, as disclosed in connection with certain “group” Activities, where a Member engages in a group activity, that Member’s participation may be published on the Site, to be viewable by all Members. Members are forbidden from posting website links, buttons, banner ads, co - registration paths, copy or processes for generating actions (“Links”) in any Activity Posts, and/or advertising third party products and/or services within the Happify™ Services. Happify™ reserves the right to prohibit any conduct by Members or remove any Activity Post from the Happify™ Services and/or Site at any time and for any reason, in Happify™’s sole discretion. The reasons for removal may include where Happify™ believes that the Activity Post is unsuitable for the Happify™ Services and/or Site for any reason including, without limitation: (i) that the Activity Post violates Sections 11 and/or 12 below; and/or (ii) where Happify™ believes the Activity Post, or the applicable Member, is otherwise in violation of the Agreement. You understand and agree that Happify™ shall not be liable to you, any end - users or any third party for any claim in connection with your use of, or inability to use, the Happify™ Services.